Quality Technician

Department: Quality, Compliance, and Privacy

Program: Quality/Compliance/Privacy

Reports To: Quality and Risk Manager

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: 40 House/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Quality Technician is responsible for assisting the Quality and Risk Manager with supporting Quality Assurance and Performance Improvement (QAPI) processes and analyzing risk events/data throughout the Tribe. The purpose of the position is to help monitor and maintain quality assurance processes, procedures and controls to meet established performance, quality, risk and safety regulations/standards.

Essential Functions

• Identifies, manages, and trends data to identify where improvements are needed and areas of success within the organization
• Participates in Quality and Risk functional workgroups and carries out associated annual work plans
• Provides support for clinic/program quality assurance initiatives and performance improvement teams on behalf of the Quality Department; working with program staff when necessary to include Un'ina (customer) satisfaction
• Implements the Model For Improvement and Plan Do Study Act methodology to drive performance improvement projects
• Participates in the Quality orientation for new employees and in the annual education of staff
• Monitors performance (in relevant areas) according to applicable standards and recommends necessary actions to the Quality and Risk Manager
• Provides support to the Quality/Compliance/Privacy department in conducting surveys, maintaining databases, preparing internal and external documents, and creating reports
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Stoop, kneel, crouch or crawl (Position self (to), Move)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Taste/Smell (Detect, Distinguish, Determine)
• Pushing or Pulling
• Repetitive Motion

OSHA Categories

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

Equipment used for job: Computer, fax, scanner, copier and other office equipment

Travel

• Local
• In-State
• Out-of-State

Comments: Travel to different Tribe locations and for training may be required

Qualifications

Education

• Associates Degree or a combination of education and experience in a related field may be substituted for a degree

Experience

• One year (1) of experience in healthcare
• Two (2) years of progressively responsible experience in quality assurance, quality improvement, and/or risk management
• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy

Preferred

• Knowledge and experience working with cultural diversities

Special Skills

• Ability to work on several projects simultaneously and under tight schedule
• Good oral and written communication skills
• Good facilitation and interpersonal skills
• Ability to read and understand standard business documentation and accreditation regulations (e.g contract language, grants, CARF standards)
• Knowledge of quality assurance and performance improvement practices and principles
• Knowledge of data collection and interpretation
• Advance knowledge and experience in working with Microsoft Word, Excel, and other software programs
• Ability to work independently as well as collaboratively
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others